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Poo 99 | 11th Oct 2009, 10:53 AM | Cultural Difference | (204 Reads)

The SG MRT has an EZ link card which serves the same function as HK's Octopus card. Apart from auto add value from credit cards, commuters can also choose to top up from their bank account, which is called GIRO.

My friend has always wanted to do GIRO link for his EZ Link card to save time and hassle. Yet he was told to wait until the MRT company launched the new generation of EZ Link card in Sept.

Finally when Sept came, he went to the nearby MRT station (Lavender) to try to do the link up at the ticket machine himself. However, only the senior citizens and students concession cards could be done via ticket machine. The other three adult EZ-Link cards could not.

As the Machine kept rejecting the registration, my friend went to the Contol booth to check with the staff on duty and was told that to GIRO adult EZ link cards can only be done at ticket counter which was closed then.

At about 5.20 pm on the 26 Sep 2006 we proceeded to the MRT at Clark Quay, the same thing happened. So when we went to the customer counter for enquiry, the staff simply pointed to the sign display on the counter glass which directed customers to the nearest MRT station i.e.China Town MRT to do that.

10 mins later, we arrived at China Town MRT, same thing happened again. Then we called the Translink hotline and was told that North-East line are not programmed to do GIRO link but all stations at the EW (green) line would be able to.

As we were on the way to meet friends at the East side, we dropped by Kambagan MRT at around 6.45 pm to check why we still can't use the machine to GIRO the cards. Then we were again advised to go to Eunos MRT as there's a ticket counter to process GIRO link.

Upon reaching the ticket counter at Eunos MRT, we were told that the only way to apply for GIRO link for adult EZ link cards is to submit an application form and ticketing machines could only do GIRO link for concession cards.

We were running around 4 MRT stations in town in less than 2 hrs interacting with about 10 MRT staff. I was very surprised and also disappointed with such lacking of communication things and incompetent customer services incidents could happened in SG, somemore it's the public transportation network which they claimed to have 800,000 commuters per day.

My friend is a senior Singaporean and he made the below statement :

It is a complete letdown about the system in Singapore. It is the first time in my 63 years as a Singaporean that I cannot lift up my heademotion