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Poo 99 | 28th Apr 2009, 22:11 PM | Cultural Difference | (297 Reads)

新加坡服務業水準之差, 又一鐵證!!


腰患未癒, 已經又腰封, 又熱水袋地持續上班一個星期.  昨天中午又無啦啦搞肚痛, 由於有
CA19-9 的陰影, 加上下星期要回香, 便馬上到鄰近的公司指定診所看醫生. 
診症後順便向醫生咨詢驗血的手續 (要預申報, 批核了才能豁免, 否則要自費. 當然要非常謹慎)
醫生說 :[我把你的檔案交給姑娘, 姑娘會馬上聯絡公司的保險代理查證豁免與否, 可以於今天替你抽血.]
我把病歷交給姑娘, 等待了大約五分鐘, 便問她大約要等多久(因為到了我的下班時間, 可以回公司收拾細軟回頭才抽血.
姑娘說 : [不用等, 已經安排了護士替你抽血]
[那麼快已經拿了豁免?] 我問.
[CA19-9是包括在內, 不用申報.]
[即是全數都會算在診療咭, 我不用付款?]emotion
[對] 她肯定地答覆.
*************************************************
痛得大叫地被護士小姐插穿血管抽血後, 約十五分鐘拿了止痛藥(背部)及胃藥, 便怱忙地走向地鐵站赴約(時為四時廿分).....手提電話响起來.
[哈囉?]
[Grace? 不好意思, 是診所打來的....你還沒有付驗血的費用, 麻煩折返付款]
[付款?你的姑娘說是可以直接算在診療咭的]
[是嗎? 讓我問問她, 你等等....]之後電話另一端靜下來
爭取時間emotion的我當然一邊拿著電話, 一邊行向地鐵站, 不然為什麼叫"流動電話"emotion
[喂, 容小姐, 不好意思, 不能算在診療咭, 你要回來付款emotion.]
[我跟你同事查證, 她說不用付款的]
[她是新來的, 你快回來繳款吧]
[那你幫我轉駁給醫生吧emotion]
[醫生在診症, 不能轉駁]
[我趕時間, 明天來可以嗎?]
[抽血是今天做, 繳款也必須在今天]
[我已經在地鐵站, 實在沒辦法折返付款, 明天吧]
[哈哈哈哈哈哈哈哈.......地鐵站, 你不要開玩笑, 只是很短時間, 那有可能已經到達地鐵站, 你回來付帳吧]
那時我已經被她弄得很生氣, 她把電話交到之前替我查證的姑娘.
[對不起, 容小姐, 是我的錯]
[我問得那麼仔細, 你又答得那麼肯定, 現在你告訴我要我付款?]
[梳哩,梳哩,梳哩,梳哩..... ]
[你那個同事更離譜, 明天付款都不滿, 一定要今天付, 好像我會為了那驗血手續費而潛逃似的;emotion]
[不是的, 其實你來拿報告時付款也可以]
[如果要自己付款我就不驗血啦. 你們才剛剛拿了我的血, 什麼化驗工序都未開始, 我不驗了, 丟掉我的血吧emotionemotionemotionemotion]
[這麼.......]
[還有, 你那個同事不相信我已經到達地鐵站, 你們的診所就在地鐵站上蓋, 你告訴我要多久才步行抵達? 我現在在月台, 你叫仔她下來證明我有沒有說謊, emotion你們不弄清楚就替我抽血, emotion根本就是浪費我的時間, emotion現在我不介意浪費我的血液, 丟-了-它!!!emotionemotionemotion我不知道你們的診所是愈怎麼一回事, 極差的服務態度, 不知所謂的診所.emotionemotionemotionemotionemotion]

Yesterday afternoon, there's sudden acute pain at my tummy, since I have the history of CA19-9

I was a bit worrying of this sudden pain. So I went to see the panel doctor at the next block. After consulting the doctor, I asked her if she can check for approval for the blood test for CA19-9 (as I have to do it annually).

Doc said, "Ok, I will pass the info to my nurse, they will check on the spot for the approval then they will do the bloodtest for you if it's approved".

As I was waiting, I asked the registration staff whether the approval is granted or not, she replied, "No need la, for CA19-9, approval is not required. The nurse is preparing to take blood sample from you. "

I asked, "So everything will be charged to the (corporate insurance) card?"

"YES" she replied firmly with a smile.

Then the nurse poked my right arm (but she said the vein is so deep that she couldn't take the blood). Then she poked my left arm as well

**********************************************************************************
20 mins later, I collected my prescription (as I still need the gastric medicine for my tummyache, the muscle relaxer and gel for my backache). Then I walked out of the clinic.

2 mins later, my handphone rang - ""Hi Ms Yung, it's from the clinic....""

"Yes?"

"Sorry, you have to come back and make payment for the bloodtest."

"huh? No need, it's charged to the card, your staff told me."

"Ok, let me check....."

(I was on my handphone => aka "mobile" phone, of course I didn't stand still on the spot while waiting for her check)

By the time she returned to the phone, I was at the entrance of the turnstile at the MRT station (The clinic is on top of the MRT station).

"Checked already, your card can't cover the bloodtest, please come back to make payment now."

"I checked with your staff and she told me it's chargeable to the card."

"Oh, she's new."

"Then can you transfer me to Doc xxxx?"

"She's seeing patient. Please return to make payment."

"I am at MRT already, I am in a hurry. Can I make the payment tomorrow?""

""hahahahah... can't be at MRT la, it's just a shortwhile. U have the bloodtest today, u have to settle the payment today. ....Just come back to make payment...come and make payment." (she repeated herself few times w/o listening to me!!

"Hi, Ms Yung, I m sorry...blah blah blah...""(it's the "new" staff). "Can you come back and make the payment?"

"I offered to make payment tmr as I m in a hurry, your staff insisted I must pay todayemotion. Seems like I would leave the country becos of that stupid bloodtest moneyemotionemotionemotion. Besides, she didn't believe I am at MRT already, u want to tell her to come down to the platform to check out if I m lying or not?emotion "

"You just took my blood and no lab test has been done, then I don't want to do bloodtest. Throw away my blood la.... emotionThrow away my bloodemotionemotionemotion, I don't want to do any bloodtestemotion. U are wasting my time and my blood!@@ Wat kind of service it isemotion? And wat a lousy clinic yours is??emotionemotionemotionemotion "


The above conversation was loud and clear at Raffles Place MRT platform (towards Jurong) at around 4:25pm 27 April 2009.

STUPID PEOPLE and POOR POOR Customer service !!!! Bloody Hell!!!

Dear Friends : it's the private clinic at 2/F of Clifford Centre towards the corridor to Hitachi Tower (there's another one right at the top of the escalator, don't mix up~~) ....... emotionemotionemotionemotionemotionemotionemotion


[1]

佢地服務態度真係好差.... -0-

支持你既做法~ ^^


[引用] | 作者 艾力 | 29th Apr 2009 14:40 PM | [舉報垃圾留言]

[2]

那麼最後的結果怎樣?
診所真的丟你的血嗎 ?


[引用] | 作者 Tiffany | 29th Apr 2009 23:51 PM | [舉報垃圾留言]

[3] Re: 艾力
艾力 : 佢地服務態度真係好差.... -0-支持你既做法~ ^^
多謝支持..仲要寫去保險公司同診所投訴添呀~~

Poo 99
[引用] | 作者 Poo 99 | 1st May 2009 08:07 AM | [舉報垃圾留言]

[4] Re: Tiffany
Tiffany : 那麼最後的結果怎樣?診所真的丟你的血嗎 ?
I think so cos I m not gonna pay for the lab test....
my friend said I should charge them back for my blood, kekekek

Poo 99
[引用] | 作者 Poo 99 | 1st May 2009 08:09 AM | [舉報垃圾留言]

[5]

That's really such a bad and unprofessional kind of service (丢Singaporean's脸 leh)...don't be upset about this...as you could be enjoying yourself soon at HK. Did you take in flu jab already? Enjoy yourself, will catch with you when you are back ok ^^


[引用] | 作者 tricia | 2nd May 2009 15:02 PM | [舉報垃圾留言]

[6] Re: tricia
tricia :
That's really such a bad and unprofessional kind of service (丢Singaporean's脸 leh)

They called me on 4 May told me the blood test result is out. And when I asked if I need to make any payment, she said no need.
I said "I told u to discard the blood sample already, I don't need the report."

Poo 99
[引用] | 作者 Poo 99 | 14th May 2009 18:04 PM | [舉報垃圾留言]

[7]

Although the clinic staff made a mistake but it is properly due to the many different insurance companies each having different benefits for its policyholders, but it is foolish of you to forego getting the results to know if anything is wrong with your body.

It is also not very nice of you to be so critical of Singapore as we are so kind and gracious to allow you to be employed and call Singapore your second home.

Recently, I visited a goverment hospital in Hong Kong and fould that public toilets are only available on the ground floor, and it was old and dirty and smelly. Would it fair for me to say Hong Kongers are stupid not to have public toilets in the wards?

Be kind and you will feel happier!!!


[引用] | 作者 Singaporean | 8th Aug 2009 01:59 AM | [舉報垃圾留言]